Individual foundation practices can be introduced at any time the organisation’s decision makers agree on. While perfecting each practice may take some time, all of them contribute in various combinations to supporting other practices and driving performance outcomes.
The higher level practices require some or all of the foundation practices to be in place. In other words, they cannot be successfully introduced in isolation.
Key performance drivers refer to organisational behaviours that are of most concern to client and customer experiences – staff engagement, quality and innovation.
Importantly, research evidence shows that each of the 23 factors independently confers competitive advantage on a firm. Their effects are even higher when operating together. Observations of sustainable, high-performing and resilient enterprises from around the world reinforce this.