The Institute for Sustainable Leadership Pty Ltd (ISL) is in the business of assembling, organising and explaining complex management and leadership relationships and processes. The fields of management and leadership are subject to different belief systems people hold, are influenced by personal and collective experiences and cultural traits, and can be described as both an art and a science. This means that in practice they do not reflect immutable facts but probabilistic tendencies that can vary with person and context. ISL provides you with information and tools that we and significant others have found to be generally useful in helping managers and leaders enhance the performance of individuals, teams, organisations and nations for their benefit and for the benefit of a wide range of their stakeholders. Your ability to understand this information, your preparedness to accept its veracity, your ability and willingness to use it as intended, and others’ ability and willingness to heed your advice/decisions are in consequence of the above outside our control.

Terms and Conditions of Service

Please read these Terms and Conditions (“Ts&Cs”) carefully before using any of the products and services offered by the Institute for Sustainable Leadership (ISL) (hereafter also referred to as “us”, “we” and “our”) on its website (the “Website”). A reference to the “Website” includes a reference to the products and services offered on the Website. These Ts&Cs contain important information about mutual obligations and rights we have with respect to each other and regarding limitations of our liability. Your access to and use of the Website is conditional upon your acceptance of and compliance with these Ts&Cs. These Ts&Cs apply to everyone, including, but not limited to: visitors, users, you and your employees and others, who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by these Ts&Cs. If you disagree with any part of the Ts&Cs, then you do not have our permission to access or use the Website.


When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in termination of your account.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Website or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.

In the event course fees are paid by your employer, we are authorised to release attendance and performance data to your employer.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion for significant cause. You can terminate your account by sending a request by email or by using the contact form on the Website.

Purchases and payment

For residents of Australia, GST (Goods and Services Tax) will be additionally applied at the prevailing rate (currently 10%) of the advertised charge. For residents from the rest of the world, no tax applies.

To effect a purchase, you will be asked to supply your credit card number, expiration date, CCV, and billing address.

All payments shall be processed immediately through a third-party service. We are not responsible for the retention or safety of your billing information that is collected by the third-party service.

We only use third party payment gateways such as Stripe, PayPal, etc. We do not accept cash, barter, cheques, foreign currency or cryptocurrencies.

We reserve the right to refuse or cancel your order at any time for reasons including, but not limited to: product or service availability, error(s) in your order, or for any other reason bar discriminatory practices.

We have the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected. If fraud or an unauthorised or illegal transaction is suspected, we have the right to contact law enforcement to report the above actions and to provide your information.

Mode of study and conditions for progressing to the next stage.

This is a multi-stage graduated program starting with a fully online, learner-paced experience. At the conclusion of each course, you may apply to enter the next- course. One requirement for progressing to the next level is passing a test or other specified activity.

In order to graduate from the Foundations in Sustainable Leadership course, you are entitled to two attempts at the final module (Module 6). If you are unsuccessful after these two attempts, we offer you one hour free mentoring to assist you with passing this module. After that, further mentoring is available at an hourly charge. Contact us for details of these rates.


This Website may feature products or services that are offered via a subscription model. A subscription model requires regular payments to receive a product or service. Late payments may incur a late payment fee. Failure to meet regular payment obligations may result in account termination.

Cancellations and refunds

We understand that sometimes people can’t continue a course for a variety of reasons. As such we offer you a 50% refund if you have visited up to and including Module 2, Lesson 2 in the Foundations in Sustainable Leadership, Senior Practitioner or Advanced Practitioner courses. If you have progressed to the next lesson (Module 2, Lesson 3) or any other module or lesson, no refund will apply.

No refunds are available for the annual membership, nor for micro courses or capsules because of their short duration.

For study tours and conferences, the refund policy will be stated on the information page about each event.

ISL reserves the right to cancel courses, study tours and conferences if enrolment numbers are not viable or if circumstances beyond ISL’s reasonable control do not allow a course, study tour or conference to proceed.
In the case of such events, any course fees paid will be refunded and deposits for study tours and conferences will be refunded.
We will not be liable for any other losses or damages arising from any cancellation.

If your account has not been accessed within a year, then the account will be closed without refund.

You understand that signing up for a course or other activity is for single use only. Purchase provides access for one person only. If sharing accounts is discovered, the account will be immediately closed and no refunds provided.

Quality control

In our endeavour to ensure that our services meet our and your expectations we will ask you from time to time to provide us with feedback on our services, products and processes. We value your honest, constructive and detailed feedback. You may be required to participate in group assignments (an important aspect of leadership training) and agree to use your best endeavours to contribute fairly to any such group efforts. You are responsible for the functionality of your system. ISL will not accept responsibility for failures attributable to the internet, firewall restrictions placed on your network or computer or browser issues. It is your responsibility to ensure that your IT system is compatible with the Zoom platform as per the Zoom guide here.


We make no representations about the suitability of the information, products, and services contained on this Website for any purpose for you, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by us to you. We do not give financial or investment advice and nothing we say, write or otherwise communicate should be construed as such. We disclaim all warranties and conditions that this Website, its servers, or any emails sent from us are free of viruses or other harmful components.

Availability of course material

You may access course material on our Website for at least 12 months following the date on which you paid the course fee for all courses except the Capsules which are accessible for 6 months. As new knowledge becomes available course materials may be modified.  We may experience delays in updating information on the Website and in our advertising on other websites.

Errors and Inaccuracies

We aim to provide accurate and suitable information, but due to the nature of our business, which may draw on material provided by third parties (e.g. others’ webcasts, podcasts, blogs, publications, and the like), and because our information may differ from what others, who offer a similar service, say; we cannot assume liability for availability, errors, or inaccuracies in the information provided on this Website. The information, products, and services found on the Website may contain errors or inaccuracies or may not be complete or current and may be subject to changes due to circumstances beyond our control. Prices and conditions for ISL services may change but will remain fixed for current clients unless prices are tied to CPI increases. Products and services provided by trusted contractors (e.g. Mailchimp, Conftool) may be incorrectly priced, described inaccurately, or unavailable on the Website, and we cannot guarantee the accuracy or completeness of any information found on the Website. We expressly reserve the right to correct any pricing errors on our Website.

Links to Third-Party Sites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, whilst we take precautions that links we select or software we download is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Intellectual Property

All contents of this Website are ©Institute for Sustainable Leadership (ISL). All rights reserved. Our Website and all content, resources, tools and materials on our Website, including, without limitation, all logos, designs, text, graphics, pictures, information, templates, course material, data, software, sound files, other files and the selection and arrangement thereof (collectively ”Content “) are the proprietary property of ISL whether designated with a trademark or copyright symbol or not. Any and all material subject to ISL copyright shall not be made available to unauthorised others in whatever form and shall not be used for the purpose of making derivative works. Unauthorised copying constitutes a breach of the Copyright Act 1968 (as amended from time to time). Other company names, logos, products and services mentioned on our Website may enjoy protection through their respective owners. We are not responsible for content on websites operated by parties other than us.

Your log-in details shall not be shared with others. A breach of this rule may void your enrolment.

If you are aware of an infringement of our intellectual property, please let us know by contacting us at
info AT

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright or other intellectual property rights of any person or entity.

If you are a copyright owner, or authorised on behalf of one, and you believe that a copyrighted work has been copied by us in a way that constitutes copyright infringement, please submit your claim via email to
info AT, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged infringement.

Governing Law, Severability, Dispute Resolution, and Venue

These Terms shall be governed and construed in accordance with the laws of NSW, Australia.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Website.

Any controversy or claim arising out of or relating to these Terms and Conditions including, without limitation, the interpretation or breach thereof, shall be resolved in the first instance  by mediation and if this is not successful by arbitration.


We reserve the right to amend this policy at any time without any prior notice to you.


If you have any questions about our Terms and Conditions, please contact us at
info AT


September 2023