Jing, F.F., Avery, G.C. & Bergsteiner, H. 2014.
Enhancing multiple dimensions of performance in small professional firms through leader-follower trust.
Asia-Pacific Journal of Human Resources, published online 2 July, 2013.
DOI:10.1111/1744-7941.12012.
Abstract
This study reports a range of positive effects of trusting relationships between leaders and followers on multiple measures of performance in small professional service firms. Six performance measures were used: financial outcomes, staff and customer satisfaction, productivity, and staff and manager tenure. Predictions that firms with high levels of manager–follower trust would outperform their low-trust peers were supported on all measures. Importantly, the findings indicated that retaining managers and staff in small firms is associated with high levels of manager–follower trust.
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